At Mazères Beautè, we uphold a standard of professionalism and expect all prospective clients to adhere to our established policies diligently. To submit an appointment request, it is requested that you provide an accurate First Name and Last Name that is displayed on your government issued ID. Following the submission of your request, it is imperative that the intake form be completed accurately and signed in accordance with the provided instructions; “Full Name, I CONFIRM”. Upon receipt of the required form, we kindly ask that you transmit a copy of your government-issued identification via WHATS APP to (7707652614) to verify your identity. Non-compliance with salon policies will lead to the denial of appointment requests.

Disclaimer: Please be aware that no children or minors are allowed to book appointments. Only individuals who are 21 years old and above are eligible to book.

At our establishment, we collect a non-refundable deposit to secure your appointment slot. This deposit is intended to serve multiple purposes:

1. Prevention of Fraudulent Activities: Requiring a deposit helps us deter no-shows, last-minute cancellations, or other fraudulent activities that can disrupt our schedule and affect service providers plus other clients.

2. Ensuring Serious Clientele: By asking for a deposit, we aim to attract and prioritize clients who are committed to their appointments and value our services.

When a debit or credit card is used for a transaction, the initial step is often an authorization hold, which is not a charge but a temporary hold placed on the funds in the cardholder's account. This is done to ensure that the cardholder has sufficient funds or credit available to cover the eventual purchase.

If the transaction is not completed (for example, if the transaction is declined), the hold placed on the funds or credit limit is released, and the funds become available again for the cardholder to use.

It's important to note that the duration of these holds can vary depending on the policies of the card issuer and the type of transaction. Generally, authorization holds for credit card transactions can last a few days, while holds for debit card transactions may be resolved more quickly

Please be mindful of our salon hours. Cancellation/Rescheduling should be made through the website using your confirmation email/text that you have recieved upon submitting your appointment request.

Please note that deposits are non-refundable. By canceling your appointment, you forfeit your deposit. This policy is clearly communicated to you at the time of submitting your booking request through our booking engine.

You are permitted to reschedule your appointment once using the initial deposit, provided that the rescheduling takes place within 5 days of the original appointment time/day. If you require a second reschedule, you will forfeit your original deposit and be required to submit a new deposit.

If you need to cancel within 48 hours of your appointment, please kindly text the salon’s business number. By booking, you have agreed to the terms that the remaining balance will be charged. If you do not receive an immediate response, it maybe because you contacted us outside of our business hours. Rest assured, we will respond on the next business day during our regular operating hours

For safety and insurance reasons, we cannot accommodate children during your appointment. Additionally, extra guests are not allowed during your service.

We acknowledge that unforeseen circumstances may cause delays that are beyond your control. However, it is crucial to allocate an additional 15 minutes for your commute to account for any unexpected incidents or traffic congestion.

In the event that you foresee being late beyond the scheduled time and grace period (15 mins), we kindly request that you communicate via WHATS-APP (770.765.2614) as phone calls are not permitted. Failure to arrive within your 15 minutes grace period, reserves Mazère Beauté the right to the cancellation of your appointment, classifying you as a no-show and incurring a 100% no-show fee charged to the card on file. If a delayed arrival can be accommodated, please note that an additional $40 fee will be applied to your service.

Should we observe a pattern of repeated lateness to your appointments, we will regrettably need to discontinue providing nail care services to you.

Our business hours are as follows:

- Sunday: 9 AM - 4 PM

- Monday: 8 AM - 6 PM

- Tuesday: Closed

- Wednesday: 8 AM - 6 PM

- Thursday: Closed

- Friday: 9 AM - 5 PM

- Saturday: 8 AM - 5 PM

We strive to respond to all client inquiries during these hours. If you reach out to us outside of these times, please know that we will get back to you as soon as we reopen. Thank you for your understanding!

Our waitlist is tailored for pre-existing clients with a government-issued ID, signed intake form and credit/debit card on file, essential for processing last-minute availability appointments.

Our pricing is subject to change in response to market fluctuations and shifts in costs within the nail salon industry. Factors such as changes in the prices of supplies, equipment, and overhead expenses can impact our pricing structure. By remaining adaptable to these dynamics, we strive to maintain competitive pricing while upholding the quality of our services. Your understanding and support are appreciated as we navigate these changes to continue delivering exceptional nail care experiences.