At Mazères Beautè, we hold a professionalism standard and we expect potential clients to maintain the same level of professionalism with our policies. Upon booking your appointment and providing your legal first and last name, you will have 30 minutes to complete and sign the intake form. This step is mandatory. Failure to complete and sign the form within the allotted time will result in your appointment being removed from our calendar and a refund of your retainer.

The intake form must be submitted promptly because appointment availability is limited and continuously viewed by both new and established clients. When consumers delay or decline to provide required information, such as valid identification, it prevents others, particularly long-standing clients, from being able to secure their appointments. It may also result in lost opportunities for those who are ready and compliant.

We appreciate your understanding and cooperation in ensuring a fair and efficient booking process for all clients.

Disclaimer: Please be aware that no children or minors are allowed to book appointments. Only individuals who are 21 years old and above are eligible to book.

At Mazères Beauté, we are committed to delivering a refined and secure experience aligned with European standards of wellness and professionalism. To protect the integrity of our services and ensure a safe environment for all clients, the following policies are strictly enforced:

What’s Required at the Time of Booking:

• Complete a digital intake form in full

• Upload a valid state government-issued photo ID

These steps are non-negotiable and must be completed. They support compliance with industry best practices in safety, liability, and personalized care.

Failure to Comply Will Result In:

• Immediate cancellation of your appointment

• Potential banning from future bookings

Reminder:

By booking with us, you acknowledge that you have read, understood, and agreed to all salon policies as presented on our website and booking platform.

We do not engage in policy debates or manual exceptions. Clients who prefer a more casual experience are encouraged to seek salons that align with their expectations.

Thank you for respecting the elevated standards we uphold at Mazères Beauté.

No, it is not permitted to book an appointment on behalf of someone else. When you schedule an appointment, you are required to fill out and sign an intake form that goes on file with the name provided at the time of booking. If the state government-issued ID submitted via your intake form does not match the name on the booking and/or intake form, the appointment will be canceled, your retainer will be refunded, and you will be banned from booking future appointments. This policy is in place to prevent fraud and ensure accurate identification. We appreciate your understanding and cooperation in maintaining a safe and trustworthy environment for all clients.

At our establishment, we collect a non-refundable retainer to secure your appointment slot. This retainer is intended to serve multiple purposes:

1. Prevention of Fraudulent Activities: Requiring a retainer helps us deter no-shows, last-minute cancellations, or other fraudulent activities that can disrupt our schedule and affect service providers plus other clients.

2. Ensuring Serious Clientele: By asking for a retainer, we aim to attract and prioritize clients who are committed to their appointments and value our services.

Unfortunately, FSA/HSA cards cannot be used to pay your retainer at the time of booking. A valid debit or credit card is required to secure your appointment.

Here's how the process works once your service is complete:

• At booking, your retainer is charged to your debit or credit card, which remains on file.

• After your service is completed, the full amount is charged to your FSA/HSA card.

• Your retainer is then refunded back to the original debit or credit card used at booking.

This process ensures we have a valid card on file in the event of a no-show, and protects you in case your FSA/HSA provider does not approve the charge.

To use your FSA/HSA card, you must provide valid, current documentation confirming active medical treatment by a licensed dermatologist or podiatrist prior to or at the time of your appointment.

• A signed letter of medical necessity or current treatment plan from a licensed dermatologist or podiatrist confirming active care for a qualifying condition.

• Documentation must include the provider's name, license number, practice address, and date of issue. Handwritten or undated notes will not be accepted.

• Documentation must be current (issued within the last 12 months) and specific to the condition being treated.

We reserve the right to decline FSA/HSA payment if documentation is not provided, incomplete, or does not meet the above criteria. Payment will then be processed using your debit or credit card post service at your appointment.

(This business does not provide medical diagnoses, medical treatment, or medical advice of any kind. The KART Pedicure is a professional nail care service and is not a substitute for care from a licensed physician, podiatrist, or dermatologist. FSA/HSA eligibility is determined solely by your plan administrator and applicable IRS guidelines. We make no guarantee that your FSA or HSA provider will approve or reimburse this service. Clients are solely responsible for verifying coverage eligibility with their plan administrator prior to booking. This business shall not be held liable for any denied FSA/HSA claims. Submission of fraudulent or falsified medical documentation may constitute insurance fraud under applicable state and federal law.)

Cancellation/Rescheduling should be made through the website using your confirmation email/text that you have recieved upon booking your appointment.

Please note that retainers are non-refundable. By canceling your appointment, you forfeit your retainer. This policy is clearly communicated to you at the time of booking your appointment.

You may reschedule your appointment one time using your initial retainer, provided it is done at least 48 hours in advance of your booked appointment time/date. If you require a second reschedule, you will forfeit your original retainer and be required to pay an additional retainer.

If you need to reschedule less than 48 hours before your appointment, please note that this will be treated as a cancellation, and a new retainer will be required to book a new appointment.

If there is an emergency, please contact the salon via WhatsApp at 7707652614. If you do not receive an immediate response, it maybe because you have contacted us outside of our business hours. Rest assured, we will respond on the next business day during our regular operating hours

For safety and insurance reasons, we cannot accommodate children during your appointment. Additionally, extra guests are not allowed during your service.

We acknowledge that unforeseen circumstances may cause delays that are beyond your control. However, it is crucial to allocate an additional 15 minutes for your commute to account for any unexpected incidents or traffic congestion.

In the event that you foresee being late beyond the scheduled time and grace period (15 mins), we kindly request that you communicate via WHATS-APP (770.765.2614) as phone calls are not permitted. Failure to arrive within your 15 minutes grace period, Mazère Beauté reserves the right to classify you as a no-show and cancel your appointment. Deposit is forfeited as well. If a delayed arrival can be accommodated, please note that an additional $40 fee will be applied to your service.

Should we observe a pattern of repeated lateness to your appointments, we will regrettably need to discontinue providing nail care services to you.

Our business hours are as follows:

- Sunday: 9 AM - 4 PM

- Monday: 8 AM - 6 PM

- Tuesday: Closed

- Wednesday: 8 AM - 6 PM

- Thursday: Closed

- Friday: 9 AM - 5 PM

- Saturday: 8 AM - 5 PM

We strive to respond to all client inquiries during these hours. If you reach out to us outside of these times, please know that we will get back to you as soon as we reopen. Thank you for your understanding!

Our waitlist is tailored for pre-existing clients with a government-issued ID, signed intake form and credit/debit card on file, essential for processing last-minute availability appointments.

Our pricing is subject to change in response to market fluctuations and shifts in costs within the nail salon industry. Factors such as changes in the prices of supplies, equipment, and overhead expenses can impact our pricing structure. By remaining adaptable to these dynamics, we strive to maintain competitive pricing while upholding the quality of our services. Your understanding and support are appreciated as we navigate these changes to continue delivering exceptional nail care experiences.